1. Information We Collect

ClearTone Diagnostics collects information to provide and improve our audio diagnostic services. We collect the following types of information:

Personal Information

• Contact information including name, email address, phone number, and company details
• Professional information such as job title, department, and organizational role
• Account credentials, user preferences, and service configuration settings
• Billing and payment information for subscription services
• Communication records including support tickets, feedback, and correspondence
• Identity verification data when required for enterprise accounts
• Professional certifications and technical qualifications when relevant

Technical Information

• Audio diagnostic data including test results, measurements, and analysis reports
• Device information such as microphones, headsets, speakers, and audio interfaces
• System configuration data including operating system, drivers, and software versions
• Network information including IP addresses, connection quality, and latency measurements
• Usage analytics including feature utilization, session duration, and performance metrics
• Error logs and diagnostic information for troubleshooting purposes
• Audio samples and recordings used for diagnostic analysis (anonymized when possible)
• Environmental data such as room acoustics measurements and background noise levels

Automatically Collected Information

• IP address, geolocation data, and timezone information
• Browser type, version, and configuration settings
• Operating system information and device specifications
• Website usage patterns, page views, and navigation behavior
• Referral sources and marketing campaign interactions
• Cookie data and tracking identifiers as described in our Cookie Policy
• Performance metrics including page load times and error rates

2. How We Use Your Information

We use the collected information for the following legitimate business purposes:

• Providing comprehensive audio diagnostic services and technical support to our customers
• Improving our diagnostic algorithms, remediation recommendations, and overall service quality
• Communicating with you about service updates, new features, and important account information
• Analyzing usage patterns to enhance user experience and develop new diagnostic capabilities
• Ensuring platform security, preventing fraud, and protecting against unauthorized access
• Complying with legal obligations, regulatory requirements, and industry standards
• Processing payments, managing subscriptions, and handling billing inquiries
• Conducting research and development to advance audio diagnostic technology
• Providing personalized recommendations and optimizing service delivery
• Maintaining accurate records for audit and compliance purposes
• Training our support team and improving customer service quality

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following specific circumstances:

• With your explicit written consent or when you direct us to share information
• To comply with legal requirements, court orders, or government investigations
• To protect our rights, property, safety, or the rights and safety of our users
• With trusted service providers who assist in our operations under strict confidentiality agreements
• In connection with a business transfer, merger, acquisition, or sale of assets
• With professional advisors including lawyers, accountants, and consultants bound by confidentiality
• To prevent fraud, security breaches, or other illegal activities
• With enterprise customers' IT administrators for account management purposes
• In aggregated, anonymized form for research and industry analysis
• With regulatory authorities when required by applicable laws

4. Data Security and Protection

We implement comprehensive technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• End-to-end encryption of data in transit using TLS 1.3 and at rest using AES-256 encryption
• Regular security assessments, penetration testing, and vulnerability scanning
• Multi-factor authentication and role-based access controls for all system access
• Employee training on data protection practices and security awareness
• Secure data centers with physical access controls and environmental monitoring
• Regular backup procedures and disaster recovery planning
• Incident response procedures and breach notification protocols
• Third-party security audits and compliance certifications
• Data loss prevention systems and monitoring tools
• Secure software development practices and code review processes

5. Data Retention and Deletion

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Our retention practices include:

• Account information retained for the duration of your active subscription plus 7 years for legal compliance
• Diagnostic data retained for analysis and service improvement, anonymized after 3 years
• Communication records retained for 5 years for customer service and legal purposes
• Financial records retained for 7 years to comply with tax and accounting regulations
• Security logs retained for 2 years for incident investigation and compliance
• Marketing data retained until you opt out or for 3 years of inactivity
• Legal hold data retained as required by litigation or regulatory proceedings
• Backup data automatically deleted according to our backup retention schedule
• Anonymous analytics data may be retained indefinitely for research purposes

6. Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Right to access your personal information and obtain copies of data we hold about you
• Right to correct inaccurate information and update your personal details
• Right to delete your personal information subject to legal and contractual obligations
• Right to restrict processing of your personal information in certain circumstances
• Right to data portability and to receive your data in a structured, machine-readable format
• Right to object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent where processing is based on your consent
• Right to lodge a complaint with supervisory authorities
• Right to opt out of automated decision-making and profiling
• Right to be informed about data breaches that may affect you

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days and may require identity verification.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions recognizing equivalent data protection levels
• Binding Corporate Rules for transfers within our corporate group
• Certification schemes and codes of conduct where applicable
• Explicit consent for transfers where other safeguards are not available

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website and analyze usage patterns. For detailed information about our use of cookies, including how to manage your preferences, please refer to our Cookie Policy.

9. Third-Party Services and Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last updated" date
• Sending email notifications to registered users for significant changes
• Providing prominent notice on our platform for changes affecting core privacy practices
• Obtaining consent where required by applicable law

Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact us: